Service User Management

 

 

Service User Management

The dedicated CRM within our wheelchair solution will initially be checked for a service user, which is where all clinical and service user data is managed. For all new service users, an online form is completed enabling all clinical data to be recorded. Notes and documents can always be added, making sure comprehensive service user information and vital clinical alterations are always available.

The following can be updated or added to the service user management function:

  • Service user records
  • Carer updates
  • Client notes, referrals or order levels
  • Communications can be arranged by letter, email and SMS
  • Any service user feedback can be added
  • Changes made to records and who made them can be viewed
  • The 18-week timeline can be stopped or paused