Whether a referral arrives by paper or electronically TCES Wheelchair facilitates both. They are added to the system by administration staff and once visible in the system the 18-week referral to equipment timeline is activated. To ensure this timescale isn’t exceeded stop and pause reasons relating back to contract policies are incorporated, with auto reactivation and configurable alerts. For instance, an incomplete referral can be rejected and returned to the staff member, resulting in the 18-week timescale being paused until the referral is revised.
Track referral, assessment and appointment activity
Wheelchair Triage Process
When a referral is brought into the service it is initially triaged, the outcome is then recorded and the most appropriate workflow is actioned.
- Standard ordering
- Diary/clinic appointment arranged
- Pause/stop 18-week clock
A paperless referral to triage process
A managed wheelchair outcome workflow
Automated referral, assessment and appointment activity
An accurate 18-week referral to equipment timeline
The importance of customer service when purchasing a wheelchair service management software solution
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