Referrals & Triage

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    Track referral, assessment and appointment activity

    Whether a referral arrives by paper or electronically TCES Wheelchair facilitates both. They are added to the system by administration staff and once visible in the system the 18-week referral to equipment timeline is activated. To ensure this timescale isn’t exceeded stop and pause reasons relating back to contract policies are incorporated, with auto reactivation and configurable alerts. For instance, an incomplete referral can be rejected and returned to the staff member, resulting in the 18-week timescale being paused until the referral is revised.

    referral screenshot
    referral screenshot

    Wheelchair Triage Process

    When a referral is brought into the service it is initially triaged, the outcome is then recorded and the most appropriate workflow is actioned.

    Possible outcomes:

    • Standard ordering
    • Diary/clinic appointment arranged
    • Pause/stop 18-week clock

    Benefit from...

    A paperless referral to triage process

    A managed wheelchair outcome workflow

    Automated referral, assessment and appointment activity

    An accurate 18-week referral to equipment timeline

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      Please check our Privacy Notice For more details on how we process and protect your data.

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