Meet the CSS Team – Helpdesk Manager

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At CSS our employees are our most valuable assets and we thought it was about time we showcased their expertise and told you a bit more about their roles within the business.

Stuart Helpdesk Manager

Stuart Pearson

Helpdesk Manager at CSS

Specialises in: Keeping our customers happy!

 

 

As Helpdesk Manager, Stuart is responsible for managing our customer support team. He ensures they are always meeting SLA agreements and response times are never exceeded. It is Stuart’s responsibility to ensure any issues or requests raised through our online ticketing system are escalated and rectified as soon as possible, making sure customers are updated throughout the process. Stuart works closely with the software development team to ensure our customers receive the system updates they require.

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