New Business Technology Officer

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Kevin Lee

Business Technology Officer at CSS!




What responsibilities do you have at CSS?

At CSS, my key responsibilities as the Business Technology Officer involve developing tailored solutions to meet our customers’ needs. This includes engaging in customer support by preparing user guides to assist them in utilizing new system features effectively.

Describe your professional journey at CSS – Where did you start and how have you progressed?

My professional journey at CSS has been enriching. I started in the role of Business Technology Officer, where I collaborated with various teams, such as hotline support, project delivery, and development. This exposure has provided me with valuable insights into their operations and the value they bring to our customers.

What skills have you picked up and what skills have you improved?

Over the past six months, I have honed my understanding of our product, Pro-Cloud, and gained in-depth knowledge of the unique requirements of clients in sectors like ambulance services. Additionally, I have leveraged UX design principles to develop solutions, enhancing my skills in user experience design and client-specific problem-solving.

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